HSI Hires

Customer Care - Collections/Retention Specialist - Bilingual Spanish

COMPANY SUMMARY:

Holiday Systems International (HSI) is a technology company, a travel aggregator and a private client service company providing a wide variety of exclusive benefits to a niche market of select international clientele. Founded in 1993, HSI is a fast-paced rapidly growing industry leader.

JOB SUMMARY:

The Customer Care Collections Representative will be responsible for collecting outstanding membership dues.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

  • Makes outbound calls to Members whose annual membership dues are delinquent.
  • Verifies all information in Member’s account is accurate.
  • Ensures Member has a thorough understanding of benefits and services and what they will lose if they do not continue their membership.
  • Resolves problems by clarifying issues; researches and explores answers and alternative solutions; implements solutions; escalates unresolved problems.

QUALIFICATIONS/EXPERIENCE:

  • Fluent in Spanish with the ability to read/write both in Spanish and in English.
  • High school diploma or equivalent.
  • One-three years’ service experience in a call center or customer service environment.
  • Ability to multi-task.
  • Ability to take direction.
  • Strong customer service and consultative skills.
  • Strong PC skills in Microsoft Office (Word Excel, Outlook).
  • Effective verbal, interpersonal and listening skills.
  • Ability to develop effective relationships and partnerships.
  • Prior experience in the Travel or Hospitality industry a plus.
  • Proven ability to be comfortable with asking questions and explaining Member Benefits.
  • Collections experienced preferred.
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